Five9 provides cloud-native contact center software that enables digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement capabilities, and various software modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s artificial intelligence and automation portfolio supplements and enhances the firm’s core CCaaS offerings, including solutions for digital self-service, agent assist technology, and workflow automation. Five9 also offers workforce optimization products that optimize call center efficiency through workforce management solutions, manage interaction quality, and track agent performance.

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Five9 is a provider of contact-center-as-a-service software. Its applications are in the early stages of replacing on-premises contact center infrastructure with cloud penetration at roughly 15%. CCaaS solutions support omnichannel communication and include automatic call distribution and interactive voice response. Five9’s intelligent routing solutions can direct customer inquiries to the call center agent best able to handle a customer’s inquiry and suggest the best course of action for an agent to resolve the question quickly and satisfyingly. Over 90% of Five9’s revenue is recurring, with two thirds attributed to subscriptions and one third related to usage (in minutes). The company was founded in 2001 and is headquartered in San Ramon, California.

Five9 is a provider of contact-center-as-a-service software. Its applications are in the early stages of replacing on-premises contact center infrastructure with cloud penetration at roughly 15%. CCaaS solutions support omnichannel communication and include automatic call distribution and interactive voice response. Five9’s intelligent routing solutions can direct customer inquiries to the call center agent best able to handle a customer’s inquiry and suggest the best course of action for an agent to resolve the question quickly and satisfyingly. Over 90% of Five9’s revenue is recurring, with two thirds attributed to subscriptions and one third related to usage (in minutes). The company was founded in 2001 and is headquartered in San Ramon, California.